Refund Policy

About Our Refund Policy

Upcycle primarily provides scrap and use goods collection services where the final transaction depends on the material collected, its condition, quantity and applicable rate.

Because of the nature of scrap transactions, refunds are not applicable in the same way as they may be for ordinary online product purchases.

Pickup Booking & Payment

A pickup request submitted through the website is primarily a service request. Any payment or amount associated with the transaction will be handled according to the service selected and the final accepted scrap valuation.

Final Scrap Value

Rates displayed on the website may be indicative. The final amount may change after physical inspection based on actual material type, weight, quantity and condition.

Pickup Cancellation

Customers may request cancellation before the pickup is completed. Cancellation availability may depend on the stage of the booking and operational conditions.

• Cancel before pickup where possible
• Inform the support team for changes
• Rescheduling may be available subject to slots

Missed Pickup & Unsuccessful Collection

If the customer is unavailable at the confirmed pickup location or the collection cannot be completed because the required material is unavailable, the pickup may be marked unsuccessful.

A new pickup request may be required depending on the circumstances.

When a Payment May Be Reviewed

Where an advance or online service payment is specifically applicable, a refund or reversal request may be reviewed in cases such as duplicate payment, failed transaction or an eligible cancellation.

Situations Generally Not Eligible for Refund

• Change of mind after completed scrap collection
• Final valuation accepted after inspection
• Incorrect or incomplete information supplied by the customer
• Unsuccessful pickup caused by customer unavailability

How to Request a Refund Review

If you believe a payment is eligible for review, please contact the Upcycle support team with your booking details and transaction information.

• Booking reference or service details
• Payment or transaction details
• Reason for the refund request

Refund Review & Processing

Once a refund request is received, our team may verify the booking, payment and service status before making a decision.

Where a refund is approved, the applicable amount will be processed through the available payment channel or method used for the original transaction, where technically possible.

Refund Timeline

Approved refunds may require processing time depending on the payment provider, bank or transaction method.

Changes to This Refund Policy

Upcycle may update this Refund Policy from time to time to reflect changes in services, payment methods, operational practices or applicable requirements.

The latest version will be published on this page.

Contact Us About Refunds

For questions about a payment, cancellation or refund review, please contact the Upcycle team with your booking and transaction details.