Upcycle takes data protection seriously. This policy explains how customers can protect information stored on electronic devices before handing them over for scrap, reuse or use goods collection.
Electronic devices may contain personal, financial, business or confidential information. Upcycle encourages every customer to take appropriate steps to protect such information before handing over a device for collection.
Customers should remove personal and confidential information from devices before they are collected.
Before scheduling a pickup, customers should prepare the device so that personal information is no longer accessible through normal use.
Storage devices may contain sensitive information even after files have been deleted. Customers should use an appropriate secure data-erasure process where practical before disposal.
Companies are responsible for following their own internal data-security, asset-disposal and information retention procedures before releasing equipment for use goods collection.
At the time of pickup, customers should ensure that only the intended electronic equipment is handed over to the collection team.
Customers should retain any accessories, documents or storage media that they do not intend to dispose of.
Where a secure destruction or data-shredding service is specifically offered, the applicable process may include physical destruction or other controlled treatment of eligible storage media.
Upcycle does not assume responsibility for files, contacts, applications or other information left on a device after it has been handed over for scrap or recycling.
Information submitted through the website for booking or service coordination is handled according to the applicable Privacy Policy and operational requirements of Upcycle.
Corporate customers may have additional requirements relating to asset registers, disposal records, certificates or internal audit documentation.
Any documentation or certification will depend on the service specifically requested and available from Upcycle.
The customer remains responsible for ensuring that sensitive information has been removed, backed up or securely destroyed before equipment is handed over, unless a separate data-destruction service has been expressly agreed.
For questions about device preparation, secure destruction, corporate asset disposal or data-safety requirements, please contact the Upcycle team.
Secure your information first, then let Upcycle handle the responsible use goods collection.
