Your privacy matters to us. This policy explains how Upcycle collects, uses, protects and handles the information you share while using our website and services.
This Privacy Policy explains how Upcycle may collect, use and protect information provided by customers, visitors and businesses using our website and use goods collection services.
By using our website or requesting a pickup, you acknowledge the practices described in this policy.
To arrange scrap collection and provide a better service, we may collect information such as:
Information may be collected when you interact with our website or communicate with our team.
The information we collect may be used to operate and improve our services.
We may contact you using the details provided during booking or enquiry to confirm pickup information, communicate operational updates or respond to service-related requests.
We take reasonable measures to protect information submitted through our website and service channels from unauthorised access, misuse or disclosure.
We do not share customer information unnecessarily. Information may be shared with relevant service partners, personnel or authorities where reasonably necessary to fulfil a request, comply with legal requirements or protect our services.
Our website may use cookies or similar technologies to remember preferences, understand website usage, improve performance and enhance user experience.
You can manage cookie preferences through your browser settings where supported.
Our website may contain links or integrations to third-party services. Their privacy practices are governed by their own policies and terms.
Depending on applicable requirements, you may contact us regarding the information you have provided to us, including requests for correction or clarification.
We may retain information for as long as reasonably required for service operations, record keeping, dispute resolution, legal obligations and other legitimate business purposes.
We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable requirements.
Any updated version will be published on this page.
If you have any questions about this Privacy Policy or how your information is handled, please contact the Upcycle team.
We aim to keep your service experience simple, transparent and secure.
